We Ship Worldwide

Shipping & delivery

Shipping costs just a few dollars, and it's free when you spend over $60. Every kit is tracked and insured all the way to your door.

Spend $60+, shipping is free |Arrives in 1 to 2 weeks |Every parcel is insured
Your country, your rate

Delivery times are business days, counted after your kit ships. Customs checks in some countries can add a day or two.

What happens after you order

Your kit's journey, timed

You order

Right away

Your confirmation email arrives within minutes.

We make your kit

1 to 2 days

Every kit is made just for you, checked, and packed.

It ships

The moment it's ready

A tracking link lands in your inbox as soon as it leaves.

It arrives

6 to 11 business days later

Rolled safely in a foam tube, insured the whole way.

Custom, AI and busy-season orders (November and December) can take a little longer to make.

The shipping details

Changing your address

Catch it before it ships and we'll fix it.

Before it ships: message us as soon as you can and we'll update the address.
After it ships: the address can't be changed.
Returned parcels: if a wrong address sends it back to us, reshipping postage is on you.
Need an address fixed? Message us now

Where we deliver

Nearly everywhere, with a few exceptions.

P.O. Boxes, we need a street address for delivery.
Military addresses, APO, FPO and base addresses.
Some remote areas, including Alaska and Hawaii.
Not sure about your address? Ask us first

Lost or damaged

Every order is insured on the way, free.

Lost or arrived damaged: send a photo with your order number and we'll replace it or refund it.
Marked delivered but missing? Check around the property and your local post office first, it almost always turns up.
Wrong address at checkout isn't covered by the insurance.
Something arrived damaged? Report it here

Refunds

Fair cover, made-to-order rules.

Damaged, faulty or incorrect: covered for 60 days, a full refund or free replacement, your choice, and you keep whatever arrived.
Refunds are paid within 5 business days.
Change of mind: kits are made to order, so we can't refund one. Within 24 hours of ordering we can still cancel it.
Read the full refund policy

Already ordered?

Track your order

Pop in your order number, it's in your confirmation email, and see exactly where your kit is right now.

Prefer the full history? Open our tracking page

Quick links