USA
| Service | Rate | Estimated delivery |
|---|---|---|
| Standard Shipping |
Orders under $60: $4.95
Orders $60+: Free
|
07 – 10 Days** |
Shipping & Delivery
Standard Shipping rates: $4.95 on orders under $60 and Free on orders $60+. Delivery windows below are estimates in business days and may vary during holidays or peak periods.
Australia
| Service | Rate | Estimated delivery |
|---|---|---|
| Standard Shipping |
Orders under $60: $4.95
Orders $60+: Free
|
07 – 09 Days** |
UK
| Service | Rate | Estimated delivery |
|---|---|---|
| Standard Shipping |
Orders under $60: $4.95
Orders $60+: Free
|
06 – 09 Days** |
Canada
| Service | Rate | Estimated delivery |
|---|---|---|
| Standard Shipping |
Orders under $60: $4.95
Orders $60+: Free
|
08 – 11 Days** |
Germany
| Service | Rate | Estimated delivery |
|---|---|---|
| Standard Shipping |
Orders under $60: $4.95
Orders $60+: Free
|
07 – 10 Days** |
France
| Service | Rate | Estimated delivery |
|---|---|---|
| Standard Shipping |
Orders under $60: $4.95
Orders $60+: Free
|
08 – 09 Days** |
Rest of World
| Service | Rate | Estimated delivery |
|---|---|---|
| Standard Shipping |
Orders under $60: $4.95
Orders $60+: Free
|
07 – 10 Days** |
** Business days after dispatch. Local customs processing can extend delivery times.
Shipping Policy
1) Order processing time
- Orders process in 2–3 business days (excl. weekends/holidays).
- Customized orders may need 2–5 business days.
- Peak season (Nov–Dec) can extend processing times.
- You’ll receive an order confirmation email, then a shipping confirmation with tracking once dispatched.
2) Changes to the shipping address
- If you need to update the address, email hello@paintlykits.com as soon as possible.
- We can’t modify an address once the parcel has been dispatched.
- Please double-check details at checkout. If a parcel returns due to an incorrect/insufficient address or unclaimed status, a restocking/return fee may apply or we can reship at the customer’s expense.
3) Methods, costs & estimates
We currently ship via Standard Shipping. Rates: $4.95 on orders under $60, Free on orders $60+. See the regional tables above for estimated business-day delivery windows. Estimates begin after dispatch and may vary due to carrier capacity, weather, and customs.
4) Shipping restrictions
- We do not ship to P.O. Boxes, military addresses, or certain remote areas (including Alaska & Hawaii).
5) Packages damaged, lost, or missing in transit
- All orders include complimentary transit insurance for loss or damage. If your parcel is lost or arrives damaged, we’ll replace it or issue a refund.
- We’re not responsible for packages marked Delivered that subsequently go missing, or for shipments sent to an incorrect address entered at checkout.
6) Returns & refunds
- Change-of-mind returns are accepted within 60 days of delivery if unopened and in original packaging. Customer pays return shipping.
- If a package is returned due to address issues or failure to pick up, a return/restocking fee may apply; reshipment postage is the customer’s responsibility.
- No exchanges and no product warranty. If an item arrives damaged/defective, contact us within 60 days and we’ll arrange a refund or same-item replacement (at our discretion). Refunds are issued within 5 business days after inspection. See our full Returns Policy for details.
7) Customer service
Questions? Email hello@paintlykits.com and we’ll be happy to help.
