Paintly Help Center

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Questions, order updates, or something not quite right. Most things are answered right on this page, and a real person is one message away.

We'll always make it right |Replies within 24 hours |7 days a week

Fastest answer

Track your order

Pop in your order number, it's in your confirmation email, and see exactly where your kit is right now. Most orders arrive within 1 to 2 weeks.

Prefer the full history? Open our tracking page

Common issues, solved11

Didn't solve it?

Message a real person

Tell us what it's about and the fastest answer appears instantly. We'll get back to you within 24 hours.

01What's going on?
02Your details
03The details
The upload didn't go through, no worries. Send your message anyway and email the photo to adam@paintlykits.com with your order number.
A photo is required for this topic, please add one so we can fix it in our very first reply.
adam@paintlykits.com9am to 9pm, 7 days
What happens next
01

We read it ourselves

Your message goes straight to a real person, not a bot and not a ticket queue.

02

A reply within 24 hours

Usually much sooner. We answer 7 days a week, 9am to 9pm.

03

We make it right

Reships, replacements and fixes are free. One reply is usually all it takes, especially with a photo attached.

Our promises, in writing

Keep whatever arrived

If something's wrong we reship the correct item free. Nothing is ever sent back.

Free replacement parts

Lost a pot, a numbered piece, or drills? We'll send replacements free, no questions asked.

Real people, 7 days

Adam and the team read and answer everything themselves, every day, 9am to 9pm.

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