Return and Refund Policy

Return and Refund Policy At Paintly Kits, we prioritize your satisfaction. If you're not happy with your purchase, we’re here to help!

Return Policy Overview

  • 60-Day Return Window: Return your purchase within 60 days for a hassle-free process.
  • Customer-Paid Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Quick Refunds: Refunds processed within 5 business days after return approval.

How to Return a Product

  1. Contact Us: Email us at hello@paintlykits.com to start the return process. Include your order number and issue details.
  2. Get a Response: Our team will reply within 24-48 hours with next steps.
  3. Ship the Return: Follow the provided instructions for shipping the item back.

Refund Policy

  • Eligibility: Refunds are issued for items that are damaged, defective, or incorrect. Examples include products with visible damage, manufacturing defects, or shipping errors.
  • Process: Contact us to initiate a refund. Provide photos if applicable to expedite the process. Refunds will be processed to your original payment method within 5 business days after the item is received and inspected.
  • Refund Address: Return items to the address provided by our team after contacting us.

Exchange Policy

  • Eligibility: Exchanges are allowed within the 60-day return window for items in resalable condition with original packaging.
  • Process: Contact us to initiate an exchange. After returning the original item, we’ll guide you to place a new order for the desired product. Exchange requests are typically processed within 2-3 business days of receiving the returned item.

Exclusions

  • Non-Refundable Items:
    • Custom kits
    • Gift cards
    • Sale items
    • Pre-stretched and board kits
  • Preference-Based Returns: Slight color variations or minor cosmetic defects do not qualify for refunds.

Important Notes

  • Returns must be initiated within 60 days of delivery (as confirmed by the shipping carrier).
  • If your order is returned due to an incorrect shipping address or failed delivery, a restocking fee may apply.
  • Minor transit damage (e.g., dented canvas edges) is not considered a defect. However, if severe, we will send a replacement canvas.

Warranty We offer a 60-day warranty covering defects in materials and workmanship. There are no fees for repairs or replacements under warranty.

  • Proof of Purchase: Provide your original purchase confirmation email.
  • Proper Use: Warranty applies to items used as intended.

Warranty Exclusions

  • Negligence or misuse
  • Accidental damage
  • Improper cleaning
  • Commercial use

Contact Us For any questions, feel free to reach out: