Return & Refund Policy
We want you to love your Paintly kit. If something isn’t right, the process below makes returns simple and clear.
- 60-day returns
- No exchanges
- No warranty
- Refunds in 5 biz days
How returns work
2
Approval & address
We confirm eligibility and send the return address + instructions.
3
Refund
After inspection, refunds are issued to your original payment method within 5 business days.
Return window & eligibility
- Eligible items can be returned within 60 days of delivery.
- Items must be unused, in the original packaging, and include all components.
- We may decline returns that are used, missing parts, or not in their original condition.
Exchanges & warranty
- No exchanges. If you need a different item, place a new order and return the original (if eligible).
- No warranty beyond what’s required by applicable law.
Return shipping
- Customers are responsible for return shipping unless the item arrived damaged or we made an error.
- If we’re at fault, we’ll provide a prepaid label.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us immediately with photos. We’ll make it right with a refund (or same-item replacement at our discretion).
Refund timing
- After we receive and inspect your return, we issue the refund within 5 business days.
- Shipping fees are non-refundable unless the return is due to our error.
- Your bank or card issuer may take additional time to post the credit.
Service hours (EST)
Mon–Fri9:00 AM – 6:00 PM
Sat–Sun10:00 AM – 4:00 PM
