Paintly Kits Reviews

The True Story.

Real kits, real painters, and the occasional thing that goes wrong. Here's how we run Paintly — and the one promise we never break: if there's any issue with your order, you get a full refund or a free replacement kit. Your choice.

60-Day Guarantee• Refund or free replacement• Real humans, 7 days a week
The Paintly Guarantee
Any Issue Counts

Missing paint, damaged canvas, unclear lines, wrong design, a kit that never arrived — if it's not right, it's covered. No hoops, no interrogation.

Full Refund

Want your money back? We refund the full amount to your original payment method. You don't ship anything back. Keep the kit.

Free Replacement

Or we print and ship you a brand-new kit, completely free — most painters pick this one. Missing a single paint pot? We'll send that too.

How it works

60 Days. No Fine Print.

1Tell us what happened

Message us through the contact page with your order number and a quick photo if you have one.

2Pick refund or replacement

Your order, your call. Full refund to your payment method, or a new kit printed and shipped free.

3We make it right

A real person replies within hours, seven days a week — and your refund or replacement is actioned straight away.

Start a request

Covers every order for 60 days from delivery. That's the guarantee — and we mean it, every single time.

Why This Page Exists

If you searched "Paintly Kits reviews" before ordering — good. You should check. Here's the honest version, from us.

Paintly is a small team across the United States and Australia making paint by numbers and diamond painting kits with thousands of designs, printed and shipped around the world. Most orders arrive perfectly and turn into paintings we get tagged in every day.

And sometimes things go wrong. Kits travel a long way. A paint pot can leak. A canvas can crease in transit. A parcel can get lost. Any store that says this never happens isn't being straight with you.

What makes a store trustworthy isn't a perfect record — it's what happens when something goes wrong. At Paintly, the answer is always the same: refund or free replacement. Every time. No exceptions.

That's not marketing copy — it's how our support team is instructed to operate, seven days a week. If you ever feel we haven't lived up to it, reply to your order email and it goes straight to the top.

What's Covered
Missing or leaked paint pots
Damaged or creased canvas
Unclear or misprinted lines
Wrong design or size received
Orders lost or damaged in transit
Custom kits that don't match your photo

Guarantee applies for 60 days from delivery on all orders, including custom and AI-designed kits. For missing single items (like one paint pot), we ship the missing piece or a full replacement — whichever gets you painting faster.

Something not right with your order?

Talk to a real human. We reply within a few hours, seven days a week, 9am to 9pm.

Contact us Track your order